2C0FBD96 ~Nitin C – QA/Build Release Manager

Resume posted by Glady in Build Release Manager.
Desired Rate: $90.00/hr
Desired position type: C2C
Current Location: Washington District of Columbia, United States

gcorreya@compunnel.com
Tel:
609-779-1361
Mobile:

Summary

Total 14+ years of IT experience, worked with big Enterprise clients in multiple domains like AT&T, Cummins, GEICO. Expert of implementing ITSM/ITIL, Agile methodologies, acted as a SCRUM Master to delivery key projects, has experience in IT operations across big portfolio and delivery teams.
Expertise of implementing Incident, Change, Problem and Release Management methodologies with tools like BMC, Service Now. Actively involved in Service Delivery, Customer Relationship Management (CRM), IT Service Management, Vendor Management and Transition Management with tools like Atlassian JIRA, Planview leanKit, Azure DevOps.

Acting as Service Delivery Manager from last 7+ years, handling Tier 2/3 application support portfolio built on multiple technologies like Java, .NET, using DevOps methodologies and hosted on On-Prem, AWS and Azure Cloud using Database as Oracle, MongoDb, including various APM tools like BMC, Splunk, Dynatrace, Grafana, Prometheus, App Insight. Assisted in migrating to Service Now.

TECHNICAL SKILLS

Microsoft Azure (VM, Storage options, VNET, App Insight, Azure, DevOps, developer tools), .NET, Java, Unix, Linux, shell/Perl scripts, BMC Remedy, Dynatrace, Splunk. Also, using Project Management tools like Atlassian JIRA, Confluence, Azure DevOps. Amazon Cloud (EC2, Storage options, VPC, developer tools like code build, code commit, Code Deploy and Pipeline etc.), Java, Unix Linux shell/Perl scripts, BMC Remedy, Splunk. Also, using Project management tools like Atlassian JIRA, Confluence and Planview Leankit, Java, Unix Linux, Service Now, Java, shell/Perl scripts, Service Now, Oracle, BMC Remedy/Patrol, SiteScope, Nagios. Application Perf Mgmt Tools like Wiley Introscope, Splunk, Cisco AppDynamics, Dynatrace, Prometheus, Atlassian JIRA, JCL, COBOL, Teradata, IBM Tivoli, Mainframe infra

Education

Master of Computer Application (Honors Degree) 2002-2005
University of Rajasthan, Jaipur (Raj) – India

Bachelor of Commerce 1999-2002
University of Rajasthan, Jaipur (Raj) – India

Vendor Certifications –
ITIL V4(2019) – Foundation Certification
Splunk Core Certified User (2019)
AWS Certified Architect Associate-2019

Experience

Professional Experience:

Client : Value Momentum/GEICO Insurance
Role : IT Service Project Delivery Manager
Location : Chevy Chase, Maryland (USA)
Duration : October 2019 till date
Technology used : ITSM, ITIL, Agile and SCRUM methodologies.

Microsoft Azure (VM, Storage options, VNET, App Insight, Azure, DevOps, developer tools), .NET, Java, Unix, Linux, shell/Perl scripts, BMC Remedy, Dynatrace, Splunk. Also, using Project Management tools like Atlassian JIRA, Confluence, Azure DevOps

As a Service Delivery Manger, responsible for

• Implementing ITIL/ITSM, Agile methodologies, like design, development, Requirement gathering, Change, Release, Incident and Problem management, Disaster Recovery plans and risk management within the project with best practices, process and tools
• Manage Delivery to Project Contract (Statement of Work) ensuring that the cost, quality and delivery requirements are met or exceeded, ensure highest quality service for projects.
• Acted as a SCRUM Master, to delivery key projects, coordination among various teams – Architects, Developers, DBAs, other cross functional domain teams.
• Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings
• Assisted with prioritization and resolution of software defects
• Built relationship with Product owner and other stake holders to facilitate team’s interaction with them
• Onboarding Application from Dev stage to production involves, Server provisioning, infra setup, Load Test and onboard to Prod Env
• Implement DevOps methodologies – assist in server provisioning in the non-prod and prod env both, getting the server ready to onboard the application
• Managing the Tier 2/Tier 3 team – thereby maintaining the agreed SLA and the availability of the applications.
• Implementation of Azure Server Provisioning, Infra/Platform Support
• Implementation of APM tools like App Insight, Dynatrace and Splunk
• Ensure that the solution delivered are following the audit requirements. I participated in Project/Program change management process. Collaborate with technical and in-house customer service personnel to determine nature of and resolve complex problem and issues
• Displays technical leadership and oversight of implementation and deployment planning, system integration, ongoing data validation processes, quality assurance, delivery, operations, and sustainability of technical solutions

Client : InfoBahn/Cummins Inc
Role : Service Project Delivery Manager
Location : Columbus, Indiana (USA)
Duration : May 2019 – Oct 2019

Technology used : Amazon Cloud (EC2, Storage options, VPC, developer tools like code build, code commit, Code Deploy and Pipeline etc.), Java, Unix Linux shell/Perl scripts, BMC Remedy, Splunk. Also, using Project management tools like Atlassian JIRA, Confluence and Planview Leankit

As a Service Delivery Manger, responsible for

• Implementing ITIL/ITSM, Agile methodologies, like design, development, Requirement gathering, Change, Release, Incident and Problem management, Disaster Recovery plans and risk management within the project with best practices, process and tools
• Manage Delivery to Project Contract (Statement of Work) ensuring that the cost, quality and delivery requirements are met or exceeded, ensure highest quality service for projects.
• Resolved client issues and responded to service requests within the SLA (Service Level Agreement)
• Ensure that the solution delivered are following the audit requirements. I participated in Project/Program change management process.
• Conducts the analysis of potential technology solution to moderately complex technical issues; ensures successful implementation of procedural fixes.
• Assistance of moving the applications from bare-metal to Amazon Clouds using the best options of using EC2, S3, VPC and AWS developer tools viz code build, code commit, Code Deploy and Pipeline.
• Displays technical leadership and oversight of implementation and deployment planning, system integration, ongoing data validation processes, quality assurance, delivery, operations, and sustainability of technical solutions
• Liaise between Legacy/Cloud End Users and Developers, Architects, DBAs and all other stakeholders regarding the analysis, design, testing for application development to ensure optional operational performance that meet business needs.

Client : Tech Mahindra/AT&T Inc.
Role : Service Project Delivery Manager
Location : Plano, TX (USA)
Duration : October 2006 – May 2019

Technology used : Java, Unix Linux, Service Now, Java, shell/Perl scripts, Service Now, Oracle, BMC Remedy/Patrol, SiteScope, Nagios. Application Perf Mgmt Tools like Wiley Introscope, Splunk, Cisco AppDynamics, Dynatrace, Prometheus, Atlassian JIRA, JCL, COBOL, Teradata, IBM Tivoli, Mainframe infra

As a Service Delivery Manger, responsible for

• Implementing ITIL/ITSM, SDLC Agile methodologies, like design, development, Requirement gathering, Change, Release, Incident and Problem management, Disaster Recovery plans and risk management within the project with best practices, process and tools
• Reporting and Analysis: Independently develop, analyze, manage and publish KPIs/Metrics to be used to measure the effectiveness and efficiency of the “in scope” ITSM processes
• Release Management Collaboration: Interaction with various teams, during monthly/Major release ( Developers, DBA, SA, Architects, Management) Build and establish solid working relationships by providing timely, accurate and high-quality information to peers, subordinates, upper management and/or customers. Builds and maintains a strong working knowledge of the business areas and builds strategic relationships
• Managed globally dispersed team of developers/architects/operations onshore/offshore
• Responsible for creating, improving and developing IT strategies, financial aspects and hire and deploy the right person.
• Migrated 50+ application on Service Now
• Interact with various levels of the organization and provide support for multiple scrum teams as an Uber Scrum Master (unlike the Scrum Master where the primary focus is on the team).
• APM tools implementation: Integration of APM tools like Cisco AppDynamics, Wiley Introscope, Splunk
• Assisted in migrating applications on Service Now, helped in use cases, workflow creation.
• Implementing Alerting Tools like BMC Patrol, Nagios, Splunk
• Displays technical leadership and oversight of implementation and deployment planning, system integration, ongoing data validation processes, quality assurance, delivery, operations, and sustainability of technical solutions
• Liaise between Legacy/Cloud End Users and Developers, Architects, DBAs and all other stakeholders regarding the analysis, design, testing for application development to ensure optional operational performance that meet business needs.
• Possesses expert technical understanding of the intersection of development and operations (DevOps), monitoring and management tools, and deployment processes and tools

Skills

  • Amazon Web Services, Application Development, Application Performance, Bmc Patrol, Cobol, Coding, Databases, Db2, Deployment, Devops, Disaster Recovery, Ibm Z/os, Integration Testing, Java, Jcl, Jenkins, Nagios, Oracle, Pmp, Requirement Gathering, Service Level Agreement, Splunk, System Integration, Team Lead, Technical Leadership, Tivoli, Unit Testing, Unix Shell, Workload Scheduler, Information Technology

Specialties

    Amazon Web Services, Application Development, Application Performance, Bmc Patrol, Cobol, Coding, Databases, DB2, Deployment, Devops, Disaster Recovery, Ibm Z/os, Information Technology, Integration Testing, Java, JCL, Jenkins, Nagios, Oracle, Pmp, Requirement Gathering, Service Level Agreement, Splunk, System Integration, Team Lead, Technical Leadership, Tivoli, Unit Testing, Unix Shell, Workload Scheduler

Groups & Associations

    H1B

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